Terms and Conditions
of Service
Terms of Service
Scoopology Poop Removal NC LLC
Effective Date: 3/12/2026
Welcome to Scoopology Poop Removal NC LLC (“Scoopology”, “we”, “our”, or “us”). These Terms of Service govern your use of our pet waste removal services and related communications. By scheduling or receiving services from Scoopology, you agree to the terms outlined below.
1. Services Provided
Scoopology Poop Removal NC LLC provides residential and commercial pet waste removal services throughout our service areas.
Services may include:
• Scheduled pet waste removal
• Yard sanitation or deodorizing services
• Service notifications and reminders
• Billing and invoicing communications
• Customer support
Service availability may vary depending on weather conditions, location, and operational capacity.
2. Scheduling and Property Access
Customers agree to provide safe and unobstructed access to the service area during scheduled visits.
Customers are responsible for:
• Securing aggressive pets
• Unlocking gates and providing yard access
• Maintaining safe yard conditions for technicians
If our technicians are unable to access the service area, the visit may be skipped and the service may still be billed.
3. Billing and Payments
Payment for services is due according to the billing schedule agreed upon at the time of signup.
Payments may be processed through:
• Credit or debit card
• Online client portal
• Other approved electronic payment methods
Failure to maintain a valid payment method or failure to pay outstanding balances may result in:
• Suspension of services
• Late fees
• Referral of unpaid balances to a collections agency if payment is not received within the specified timeframe.
4. Service Suspension or Termination
Scoopology reserves the right to suspend or terminate services at any time for reasons including:
• Non-payment of services
• Unsafe working conditions
• Repeated inability to access the property
• Harassment or abusive behavior toward staff
Customers may cancel service at any time by contacting us directly.
5. Weather and Safety Policy
For the safety of our staff and customers, services may be delayed or rescheduled due to:
• Severe storms
• Ice or snow
• Flooding
• Dangerous yard conditions
If a service is delayed, we will make reasonable efforts to resume service as soon as conditions allow.
6. Limitation of Liability
While Scoopology technicians take reasonable care when servicing your property, Scoopology Poop Removal NC LLC is not responsible for:
• Pre-existing yard conditions
• Damage caused by hidden hazards such as holes, debris, or sharp objects
• Injury or incidents involving unsecured pets
Customers are responsible for maintaining a safe environment for service technicians.
7. SMS/Text Messaging Program
Program Name
Scoopology Service Notifications & Customer Messaging
Program Description
Customers who opt into SMS communications may receive text messages related to:
• Appointment reminders
• Service updates or delays
• Billing and invoice notifications
• Customer support communications
• Occasional promotions or service announcements
These messages help customers stay informed about their scheduled services and account activity.
Message Frequency
Message frequency may vary depending on service activity and customer interaction.
Customers can expect to receive approximately 5–15 messages per month related to service notifications, billing reminders, scheduling updates, and customer support responses.
Message and Data Rates
Message and data rates may apply.
Standard messaging and data charges from your wireless carrier may apply.
Customer Support
If you need assistance with our messaging program or services, you may:
Reply HELP to any text message
Call: 801-850-2128
Email: scoopologync@gmail.com
Opt-Out Instructions
Customers may unsubscribe from text messages at any time.
To stop receiving messages, reply STOP to any message.
After sending STOP, you will receive confirmation that you have been unsubscribed and will no longer receive SMS messages from Scoopology unless you opt in again.
8. Privacy Policy
Your privacy is important to us. Information collected through our services and messaging program is handled according to our Privacy Policy.
9. Changes to These Terms
Scoopology Poop Removal NC LLC reserves the right to update or modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of any updated terms.
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Privacy policy
Privacy Policy
Scoopology Poop Removal NC LLC
Effective Date: 3/12/2026
Scoopology Poop Removal NC LLC (“Scoopology,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the rights customers have regarding their personal information.
By using our services or communicating with us, you agree to the practices described in this policy.
1. Business Contact Information
Scoopology Poop Removal NC LLC
Phone: 801-850-2128
Email: scoopologync@gmail.com
Website: scoopologypoopremoval.com
This information is provided so customers always know who is contacting them and how to reach us with questions regarding their data or communications.
2. What Customers Can Expect from Our Text Messages
Customers who opt in to receive SMS messages from Scoopology may receive messages related to:
• Appointment reminders
• Service updates or scheduling changes
• Billing notifications and invoice reminders
• Customer support responses
• Occasional promotions or service announcements
Message frequency may vary depending on service activity, but customers may receive approximately 5–15 messages per month.
Message and data rates may apply depending on your mobile carrier.
Customers can reply HELP for assistance or STOP at any time to opt out of receiving text messages.
3. Information We Collect
We may collect personal information when customers:
• Request a quote
• Sign up for services
• Contact us by phone, email, or website
• Subscribe to text messaging or notifications
• Use our customer portal or website
Information we may collect includes:
• Name
• Phone number
• Email address
• Service address
• Payment and billing information
• Service history
• Communication preferences
We collect only the information necessary to provide our services and support our customers.
4. How We Use Customer Information
Customer information may be used to:
• Schedule and perform services
• Send appointment reminders and service updates
• Send invoices and billing notifications
• Provide customer support
• Manage customer accounts
• Improve our services and customer experience
• Send occasional service announcements or promotions
Your information is used solely for legitimate business operations related to providing our services.
5. How We Store and Protect Your Information
We take reasonable precautions to protect customer information using industry-standard security practices. These may include:
• Secure customer management systems
• Restricted access to personal data
• Secure payment processing systems
• Administrative, technical, and physical safeguards
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Information Sharing
We respect your privacy and do not sell, rent, or trade customer information.
Customer information may be shared only when necessary to operate our business, such as with trusted service providers including:
• Payment processors
• Customer management software providers
• Messaging service providers
• Scheduling or invoicing platforms
These partners are required to protect customer data and may only use it to perform services on our behalf.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
7. Customer Rights
Customers have the right to:
• Request access to the personal information we maintain
• Request corrections to inaccurate information
• Request deletion of personal data where permitted by law
• Opt out of marketing communications
Requests can be submitted using the contact information listed in this policy.
8. Opting Out of Communications and Getting Help
Customers may unsubscribe from SMS communications at any time.
To stop receiving text messages, reply STOP to any message.
After sending STOP, you will receive confirmation that you have been unsubscribed and will no longer receive messages from Scoopology unless you opt in again.
For assistance, customers may:
Reply HELP to any message
Call: 801-850-2128
Email: scoopologync@gmail.com
9. Updates to This Privacy Policy
Scoopology Poop Removal NC LLC may update this Privacy Policy periodically. When updates occur, the revised version will be posted on this page with an updated effective date.
Continued use of our services after updates indicates acceptance of the revised policy
